E H.
1/5
This club med is a mess! Incompetent service, bad organization, dishonest business conduct, cold vibe…We stayed in club med arcs earlier so we know what a good club med can be. But no doubt, this one is just far far behind.
Our main issue is that on first arrival day there is no ski group lesson. This is not stated in the contract nor any written materials and it’s not in line with other club med like Les Arcs. The ESF front desk lady of the ski school absolutely doesn’t care about club med customers. All her response is like “it’s our policy, not club med’s policy, I don’t care what club med receptionist told you, but no ski class in the first arrival day(so you take it or leave it)”. If I knew earlier this horrible policy, I wouldn’t even book this club med. We stay only four days and weekend already no class offered. You didn’t inform your customers in advance but just reduce my only-two-day classes to half! The hotel manager told us all the club meds are the same but it’s not true, coz Club med arcs had no problem offering us the class in the first arrival day.
The room manager / responsable de chambre (a French lady without glasses) didn’t know her job well. Before we checked-in, she told us that our ski equipments should be ready in our locker (which is not true, ski room didn’t prepare our ski equipment at all even though we have already prepaid and requested, club med arcs was much better organized in this matter, everything was ready before when we arrived in our temporary locker) and that we could start our group ski class right away (which is not true either, see above). After we checked in, she didn’t program our correct room number into our room key/ski locker key. We couldn’t enter in our room but receptionist kept telling us that room is not ready and we had to wait. Until 17h, we still can’t get in the room and then we found out the room key was not correct. How incompetent these staffs are…
Sometimes there were huge crowds waiting in front of the reception for questions/check-in /check-out but there was only one person working at reception (not always though). Apparently three superiors sitting in the private office didn’t want to help the customers who they assume have endless time and have nothing to do but gladly waiting. We resorted to hotel chambre manager again and she refused to help “it has to go through the reception”, so taking care of the complaint about no electricity in the room for half day long is not within her job description and there is absolutely nothing she could do to solve the problem and she doesn’t care how long we have to wait to get attention from the only one busy receptionist I guess? This is just one example of bad management and bad customer service in a 4 star all inclusive hotel!
The system at ski room (for renting the ski equipment) recorded one day fewer than the contract we signed and wanted to charge us one more day which we have already prepaid. We insisted on the contract and finally they let it go. So maybe there is some synchronization problem between club med booking system and ski room billing system.
In the beginning of our stay, every place has some weird smells. Like hamman, lobby, and room…And it seems nobody cleans the coffee machine area at 0F (next to the ESF desk). So often it smells like someone vomits there.
There is a tiny outdoor jaccuzi but it costs 50e person every time to use (it’s outrageous). There is no pool no sauna and only one hamman closes at 6pm (way too early)
Shows at night “pas terrible”…Nothing interesting. Vibe at night here is really dead compared to club med arcs.
Room seems clean but bed is not comfortable.
Positive points are that ski room staffs know well about ski equipments and proficiency in choosing correct ones for us quickly; service in buffet restaurant was good but food quality was not stable (like overcooked lamb and uncooked sea bass, very good pulled pork and foie gras).
All in all, I won’t come back and I will definitely recommend all the people I know not to choose this hotel.
