Audi Downtown LA - Los Angeles, California

Mihaita Cosmin

Before you buy any used vehicle from these people, please take the car to your mechanic and have him check it.

They are very sneaky and do not sell cars inspected. The sales manager told me that the car I was trying to buy Jeep Wrangler had all the inspections done and when I took it to my mechanic, it had almost $5000 worth of repairs and oil leaks.

When I asked the sales manager to fix all the repairs they said that they offer me $1000 discount Instead. That’s horrible. Absolutely horrible. Trying to sell a car that is not safe to drive.

Bring the cars to your mechanic if you trying to buy used car from this people.

Hambik Bandari

Don’t waste your time going to any other Audi dealer for service. I certainly did going to Keys Audi. For convenience since keys Audi is down the street from where I live l, I took my car there twice for the same issue and both times the same service advisor said everything was fine my car didn’t have any issues. The same problem kept coming up and my warranty was about to expire in less than 1000 miles. I contact Emmerson the service manager at DTLA Audi and explain my situation. Without an appt and within an hour of my phone call with Emmerson, he connected me with Byron the service advisor, got me an appt same day and got me a loaner car. They diagnosed the problem with my car within a day, ordered all the parts and I had my car back to me within a few days with no issues or headache. I’m will never go to another service center for my Audis. Thank you DTLA Audi, Byron and Emmerson.

william lutz

My experience with Valentine was hands down the best maintenance experience I have had to date. He was super fast to work out all my issues and find a time for me to bring my car in. He also kept me updated the entire time and was extremely helpful through the entire process. I can’t say enough good things about this Audi dealership and service department.

Vitiñho

I had very bad experiences at other dealerships. However, Audi DTLA’s customer service is second to none. Extremely pleasant service provided by Merly “Nikki” Borough and her manager. Our family is growing, so we needed an SUV. Great people skills! They are very open to working with you and they are not rude in any manner when negotiating. We were able to make a deal. Highly recommend this dealership without a doubt. Thank you again for everything!

Parkev Khachikyan

I went to see if I qualify for anything with little to no hope.
But Ellie helped me out I got the right car fit for my family and she made it so simple and fast very helpful I would send her other family members definitely will buy more from here

Jack the finance department manager also was very helpful figuring out what Audi warranty was more suitable for me and my familys needs very friendly and take the time to explain everything perfectly

Fastest dealer experience I've seen ever if I can give it 10 stars I would

We love our Q7

Jennifer Mejia

I came in for maintenance on my Audi a7 and when I got the car back I was asked if I heard any noise when driving which I never did and told him no then he told me I might hear a noise because my Brake clips were not put on properly then proceeded to tell me it would be 250$ just to flip the clips back to place. I said no it's fine then on my way home I hear Noises every time the car moved, I take the car back to the dealership. They fixed the clip and tell me the problem. Wasn't the clip and I have to pay another 250 to Figure out what the problem is. I take it to somewhere else and they told me my bolts were removed! I had no problem with my car until I took it for maintenance at this location ill never come here again! Also I bought a vehicle at this location and had very difficult time getting my pink slip I had to wait about 4 months!

Roxy Martinez

Purchased a brand new Audi at this dealership only to realize at first oil change , my car had packaging on the struts from when it was shipped from Germany . Yes shipping packaging . I immediately contacted the dealership and advised them , they said someone is supposed to call me , never happened. I don’t know ‍♀️ if this will affect my car on the long run . Today I called in the morning to ask if I purchased warranty and I purchased thousands in warranty’s . All to be sent to voicemail and ignored . Horrible way to treat your customers .

ILYA S

I enthusiastically recommend Audi Downtown, with a special shout-out to Gabriel Clopton, whose exceptional professionalism has made my car ownership experience truly delightful. Using my Audi for the past two months has been an absolute pleasure, all thanks to him! If you're looking for a knowledgeable specialist to assist you, Gabriel is the perfect choice at Audi Downtown.