Régie des alcools, des courses et des jeux - Montréal, Québec

Frédéric Fortin

ZÉRO !!!

T'as beau t'y prendre 1 mois et demie d'avance , ils vont traiter ta demande à la dernière minute.

Quand t'appel pour comprendre ce qui se passe, tu te fais dire "Ben voyons monsieur, on est juste rendu à traiter les demandes pour la semaine prochaine."

Processus à revoir entièrement car présentement il punit ceux qui se plie aux exigences du ministère....

Daniela Fiorentino

Mauvaise expérience. Le personnel au téléphone (surtout une femme) n’est pas gentil ni patient. Ils se moquent aussi des clients en riant des questions qu’on pose.

Yonatan Torices

Bon service à la clientèle et conceils pour remplir mon permis. Merci!

sara saleki

I went to this center today with a lots of anxiety, thinking I won't be able to get the license that I needed but there was beautiful Ms.Phung, absolutely amazing, she put my mind at ease with her kindness, she gave me all the right information, so yes absolutely satisfied with Ms. Phang, thank you so much

Jeanne P

I'd give 0 stars if I could. The assigned technicians here are either rude & condescending, or have no idea about their own rules and regulations. One of them I have had the displeasure of dealing with basically implied I was obtuse after asking questions regarding my application...What ever happened to customer service in this place? They either provide misguided information or contradictory guidelines. It is a rather unorganized institution - they lost a cheque we sent them, and finally found it months later. Turns out it was not lost, and the internal departments failed to communicate with each other. The customer service representative is kind and helpful, but he has no idea what is going on half the time.

Murtaza K.

I just have one request and that is to improve your telephone customer services. We call and wait for 45 minutes to 1 hour just for some questions to be answered and sometimes like today even more than an hour. With all the summer traffic in Montreal, it is time consuming for us to pass by each and every day to have our questions answered or to make an application. Thats why we give a call thinking that it will save us some time but it is even more time consuming. Your attention towards this matter is highly appreciated. Thank You.

Ka Lun To

OMG a five stars! this is for the Asian lady at the front desk, is good that they have her in front. i know how much hard times RACJ they are giving you, but once you talk to her she will let you know exactly what you need.so stop calling or email just walk up there and ask her

Chaim Shoham

Had a few simple inquiries regarding a permit. After a long wait over the phone was answered by an individual that helping me was not his priority judging by his tone and level of patience.